I went in on 9/1 with my vehicle barely making it there. Ernest was the first to greet me, was honest from the very beginning that he wouldn't be able to take a look at my car for a while because they do everything by appointment. When he was able to take a look, he was able to walk me thru in layman's terms what he believed to be wrong with the engine and gave me a rough estimate of the total cost. My mother and I discussed our options and wanted them to start working on it whenever they got the chance. The next morning, Ernie had called with good news regarding the repairs, stating that he would be able to get it fixed by Tuesday 9/6 and gave me a new estimate. When I went in to retrieve the car, the price was the same, he walked me through the repairs and what we could do in the future to prevent this from happening again. I'm giving them the rating that I am because of Ernie's honesty. There are so many mechanics that will up their prices without an explanation and Ernie broke it down while keeping it real.